WhatsApp Messaging

WhatsApp Messaging module is for sending automatic WhatsApp notifications to patients and staff — the same events that already go out over Email, SMS and Mobile App push notifications can also be delivered over WhatsApp, using the exact template message the hospital has configured for that event.Two WhatsApp providers are supported, configured from two tabs on the same settings page:Twilio WhatsApp — sends through your Twilio account's WhatsApp sandbox or approved sender

Go to Setup → Settings → WhatsApp Setting from the sidebar and click on the Meta WhatsApp tab.Enter the following, taken from your Meta for Developers → WhatsApp app:Access Token — the permanent (or system user) access token for your WhatsApp Business app. Required, masked after saving.Registered Phone Number — here this is your WhatsApp Phone Number ID from the Meta Cloud API (not the phone number itself),

Go to Setup → Settings → WhatsApp Setting from the sidebar. The Twilio WhatsApp tab is selected by default.Enter the following, taken from your Twilio Console:Twilio Account SID — required.Authentication Token — required. Once saved, this is masked and shown only as a hint on later visits.Registered Phone Number — the WhatsApp-enabled sender number linked to your Twilio account,

Once a WhatsApp provider is configured and enabled (see the Twilio or Meta setup articles), go to Setup → Settings → Notification Setting. Every event the system can notify about — OPD Patient Registration, IPD Patient Registration, IPD Patient Discharge, Login Credential, Appointment Approved, Live Meeting, Live Consult, OPD Patient Discharged, Forgot Password, and more — is listed with a checkbox per delivery