Common Issues & Troubleshooting

During installation if you are getting 404 or Page not found error then following possible causes may be behind this -Check .htaccess file is present in your Smart Hospital hosting directory. By default .htaccess files are hidden in cpanel, you can enable visible .(dot) hidden files from cpanel file manager setting option. .htaccess file already present in your downloaded package in respective folder.url rewriting module is disabled in your hosting.

After installing ssl on your Smart Hospital hosting you need to edit your base url in following file -Open file \application\config\config.php and find the line $config['base_url'] = 'http://yourdomain.com/'; change it to $config['base_url'] = 'https://yourdomain.com/'; that's it.

When you open Smart Hospital url then it will be open User Panel URL http://yourdomain/site/userlogin (if Front CMS is not enabled). By default Smart Hospital opens User Panel instead of Admin Panel (due to security reasons). In Smart Hospital your Admin Panel login url is http://yourdomain/site/loginHere superadmin, admin, doctor, accountant or any staff can be login through their email id and password.And User Panel login

To port or move Smart Hospital on new server/hosting/url you have to do change in two files -1. Open file \application\config\config.php and find line $config['base_url'] = 'http://yourdonamin.com/'; change here to new url name where you want to move Smart Hospital.2. Open file \application\config\database.php and find following lines -'hostname' => '','username' => '','password' => '','database' => '',Change new database details in above lines.

If Smart Hospital showing ONLY_FULL_GROUP_BY error message on your server that means on your hosting ONLY_FULL_GROUP_BY is enabled in your mysql SQL_MODE. This issue comes due to on some hosting server mysql is not configured properly. Please contact to your hosting provider to disable/remove ONLY_FULL_GROUP_BY in your hosting mysql SQL_MODE or follow the below instruction to fix this issue (it will require full root access of your mysql

If you have hosted Smart Hospital on your local server and want to use in local LAN network then your Smart Hospital hosting machine should have static ip address (not be dynamic assigned by your modem DHCP). Here suppose your server hosting machine have ip address 192.168.1.2 then when you are installing Smart Hospital then you should type 192.168.1.2/myhospital/ not localhost/myhospital/ other wise you can not access Smart Hospital from other computers in your LAN and will

If you are uploading image or any file in Front CMS > Media Manager and its not uploading and nothing happened then please check your hosting phpinfo details for fileinfo extension is enabled/installed on your hosting server. If fileinfo extension missing on your server then contact your hosting provider for enabling/installing fileinfo extension on your server.Due to missing fileinfo extension Smart Hospital media manager is unable to

After adding patient or staff if you found there is no email is sending by system then there may be email configuration issue on your server / Smart Hospital.In Smart Hospital we have used phpmailer https://github.com/PHPMailer/PHPMailer library which is used by many popular php application like WordPress, Drupal, SugarCRM, Yii, Joomla etc.By default SendMail is set as Email Engine in Setup > Settings > Email Setting. SendMail can only work and send

After updating logo if you are still seeing old logo then clear your browser cache to see updated logo. To clear browser cache in Chrome browser use keyboard button combination Ctrl + Shift + r or go to setting to clear your browser cache.

After adding staff or patient if no email is receiving or there is no any email send by system then your email setting is not configured properly so system is unable to send any email. To configure email please check this article.

Your getting this message because Mod_Security is preventing download of sql file on your hosting server so you should disable Mod_Security on your hosting or please contact your hosting support for this issue.

In Smart Hospital avoid to enter or using special character (special character is non-alphabetic and non-numeric like @, #, $, <, %, ^, &, *, !) for any field like Patient, Staff, Income, Expense, Transport, Custom Field etc, otherwise it may fail PHP or JavaScript processing.

No, currently Unicode characters for non English languages does not supported in data export from table or datatable.